What types of delivery are there?

We offer the following types of delivery:

• Post / parcel delivery (usually with PostNL)
• Pick up in Amsterdam or Brussels in consultation is sometimes possible, depending on where the lamp is stocked.

What are the delivery costs?

The delivery costs vary depending on the delivery location. For domestic shipping within Belgium, the cost is €8,50. For deliveries within Europe, it is €11,50 for small packages and €13,50 for large packages. For intercontinental shipping, delivery charges are available upon request. In this way, we make sure your lamp be as well-packaged as possible to ensure it arrives intact. When you decide to pick the lamp up yourself, no cost will be charged.

Can I also collect the package myself?

We always like to look for ways to make it possible that you can collect the product in Amsterdam or Brussels. This is depending on where the lamp is stocked. We will make an appointment and make sure your lamp is ready to be picked up!

When can I expect delivery?

We deliver products from our own stock and custom-made products. For custom-made orders, we charge a delivery time of approximately six weeks. This is always upon consultation.

Products that are in stock are shipped within a week. For parcel delivery, we usually use the services of PostNL. In practice, this means that the parcel will be delivered to you within 3-5 working days.

With the Track & Trace code you receive from us, you can follow your parcel in the logistics process. PostNL also delivers on Saturdays, but not on Sundays or public holidays.

What happens if I am absent when the package is delivered?

If you are not present at the time of delivery, the PostNL delivery driver will leave a card in your letterbox. This card will state your options. 

What about delivery on weekends and public holidays?

PostNL does deliver on Saturdays, but not on Sundays and the usual public holidays. Around holidays, delivery may take slightly longer than usual due to crowds. You can always follow the parcel in the logistics process at PostNL via your Track & Trace code.

Can I have the parcel delivered to another address?

You can also specify a different address to which the parcel should be delivered. In addition to the customer address, please specify the different delivery address during the ordering process. This only applies to domestic shipments.

Can I return my order?

If an item purchased by you from LUMiN.UP does not meet your expectations and you want to exchange it, we can do so without any problems. Please let us know within 7 days of receiving the items with an e-mail to lightsbylumin.up@gmail.com. Mention in the e-mail the reason for the exchange or return of the purchase. You will then receive an e-mail from us with return instructions. Products to be returned must be back in our possession within 14 days of receipt. Otherwise, the purchase is final. The item and the item’s original packaging must be undamaged and show no signs of use.

If you choose to ship the item, items to be returned must always be sent by you either by registered post or insured, as you are responsible for any loss and/or damage to packages returned to us. Please check the PostNL website for costs. 

Can I return my order in person?

Of course, you can also choose to return the item in person, in Amsterdam or Brussels. Please contact us and we will make an appointment. The item and the item’s original packaging must be undamaged and show no signs of use.

Do I get a refund?

If you choose to receive a refund, the amount will be refunded to your account within 30 days after we receive the return in good order. We will not refund the shipping costs paid for returning the purchase.

My lamp is defect, can I return the item?

We are very sorry if a defect appears! We are happy to repair the item, for as long as the defect is caused by LUMiN.UP and not by your own actions. Please let us know by contacting us up to 4 weeks after your purchase, and we will discuss further details!

My goods were damaged in transit: what now?

In order for us to be able to raise any claims from transport damage to the transport company, we are dependent on your assistance in the event of transport damage. Please check the shipment for possible damage immediately upon receipt of the goods and in the event of externally visible transport damage, we ask you to complain to the shipping company upon receipt of the delivery. Please confirm the delivery note with the appropriate information. In the event of transport damage, please inform us as soon as possible by sending an email to lightsbylumin.up@gmail.com or by filling in the contact form. We will contact you as soon as possible and find a solution.

My question is not listed, what can I do?

Did you not find the answer to your question among the questions on this page? Then send us an e-mail with your question. We will respond as soon as possible!

Questions related to Order & Payment? You can find your answers here!